第68題： 部門負責人在團隊規(guī)范期對員工測試時候，要考慮的因素不包括（）。
A．公平性
B．及時性
C．有效性
D．隨時性
答案解析與討論：www.ichunya.com/st/5216113693.html

第69題： 針對團隊中能力較強、工作積極性較高的人員，最有效的目標監(jiān)控方法是（）。
A．指導、幫助
B．關(guān)心、尊重
C．信任、授權(quán)
D．糾正、把握
答案解析與討論：www.ichunya.com/st/5216220084.html

第70題： 關(guān)于職業(yè)道德含義，不正確的是（）。
A．是長期以來自然形成的
B．主要內(nèi)容對員工義務(wù)要求
C．具備實質(zhì)的約束力
D．不同的企業(yè)具有不同的價值觀
答案解析與討論：www.ichunya.com/st/5216314110.html

第72題： The best description of an operational level Agreement（OLA）is（）。
A． an agreement between the serivice provider and another part of the same Drganization
B．a(chǎn)n agreement between the serivice provider and an exterral organization
C．a(chǎn) docament that describes how services will be operated on a day -to -day basis to customer
D．a(chǎn) docament that business services to operational staff
答案解析與討論：www.ichunya.com/st/521655414.html

第73題： The processess of knowledge content Initialization don't include
A．obtain
B．a(chǎn)udit
C．release
D．edit
答案解析與討論：www.ichunya.com/st/521666141.html

第74題： The Service Design stage of the lifecycle, starts with () and ends with the development of a service solution designed to meet the documented needs of the business.
A. the service activities
B. the business requirements
C. the business environment
D. the improvement activities答案解析與討論：www.ichunya.com/st/521674567.html