During testing, a team member escalates a quality defect to the project manager. While brainstorming with the team, the project manager realizes there is more than one cause of the problem. Which should the project manager use to identify the primary cause?

在測(cè)試期間，一位團(tuán)隊(duì)成員將某個(gè)質(zhì)量缺陷升級(jí)上報(bào)給項(xiàng)目經(jīng)理，在與團(tuán)隊(duì)進(jìn)行頭腦風(fēng)暴時(shí)，項(xiàng)目經(jīng)理得知問(wèn)題的原因不止一個(gè)，項(xiàng)目經(jīng)理應(yīng)該使用哪一項(xiàng)來(lái)識(shí)別主要原因？

A.Scatter diagram 散點(diǎn)圖

B.Statistical sampling 統(tǒng)計(jì)抽樣

C.Ishikawa diagram 石川圖

D.qualitative risk analysis 定性風(fēng)險(xiǎn)分析

信管網(wǎng)參考答案：C

信管網(wǎng)解析：

C是參考答案。石川圖，又稱因果圖，魚骨圖。用于識(shí)別問(wèn)題的主要原因或根本原因。參考PMBOK8.2.2.4。其他選項(xiàng)可查閱質(zhì)量管理知識(shí)領(lǐng)域進(jìn)一步了解詳情。