2022年上半年系統(tǒng)規(guī)劃與管理師真題答案及解析：

The best description of an operational level Agreement(OLA)is()。

A. an agreement between the serivice provider and another part of the same Drganization

B.an agreement between the serivice provider and an exterral organization

C.a docament that describes how services will be operated on a day -to -day basis to customer

D.a docament that business services to operational staff

【參考答案】A

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